Return Policy

Return Policy

At Craftsmanstools, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process easy and hassle-free.

1. Eligibility for Returns
You can return most items within [X] days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

2. How to Initiate a Return
To start a return, please contact our customer service team at +852 51083245 with your order number and reason for the return. We will provide you with instructions on how to send your item back.

3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [1-5] business days and will be credited to your original method of payment.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

5. Non-Returnable Items
Certain items are non-returnable, including. Please check the product description for specific return information.

6. Exchanges
If you would like to exchange an item, please contact us to discuss availability and process.

7. Contact Us
If you have any questions about our return policy, please contact us at:
📧 support@craftsmanstools.com
📞 +852 51083245

Thank you for shopping with Craftsmanstools.